Effective Date: 12.01.2023
Last Updated: 12.05.2024
Welcome to ConvertEase. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, ConvertEase, and when you use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
By using our website or engaging with our services, you consent to the collection, use, and transfer of your information as described in this Privacy Policy.
1. Definitions
For the purposes of this Privacy Policy:
- “Personal Data” refers to any information that relates to an identified or identifiable individual.
- “Processing” refers to any operation performed on personal data, including but not limited to collection, storage, use, and disclosure.
- “Data Controller” refers to the entity that determines the purposes and means of processing personal data.
- “Data Processor” refers to the entity that processes data on behalf of the Data Controller.
2. Scope of This Policy
This Privacy Policy applies to:
- All visitors to our website (convertor.co).
- Customers who use our services.
- Any third parties with whom we interact in the course of conducting business.
It does not apply to external websites, services, or applications that may be accessed through links on our website.
3. Information We Collect
We may collect and process the following categories of data:
3.1 Personal Data You Provide
- Contact Information: Such as your name, email address, phone number, and mailing address.
- Billing Information: Including credit card or other payment details.
- Account Details: Username, password, and other registration details if you create an account on our site.
3.2 Data Automatically Collected
- Device Information: Such as your IP address, browser type, and operating system.
- Usage Data: Information about how you use our website and services, including the pages you visit, time spent, and navigation paths.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your user experience.
3.3 Data From Third Parties
We may receive your personal data from:
- Business partners and service providers.
- Publicly available sources.
4. How We Use Your Data
We process your data for the following purposes:
4.1 Service Provision
To provide, operate, and improve our services, including:
- Facilitating file conversion and software development.
- Processing payments and managing customer accounts.
4.2 Communication
To communicate with you about:
- Your account or transactions.
- Updates, promotions, and marketing materials (only if you have opted in).
4.3 Compliance
To comply with legal and regulatory requirements, including:
- Preventing fraud and securing our systems.
- Responding to lawful requests from public authorities.
5. Legal Basis for Processing
We process personal data based on the following legal grounds:
- Consent: When you have given explicit consent for a specific purpose.
- Contractual Necessity: When processing is necessary to fulfill a contract with you.
- Legal Obligations: When processing is required to comply with applicable laws and regulations.
- Legitimate Interests: When processing is necessary for our legitimate interests, provided these do not override your fundamental rights.
6. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
6.1 Service Providers
Third-party vendors who assist us in providing services, such as:
- Payment processors.
- IT and hosting providers.
6.2 Business Partners
Partners with whom we collaborate on specific projects, provided you have given your consent where required.
6.3 Legal Authorities
Government agencies, law enforcement, and other third parties when required to comply with legal obligations.
7. International Data Transfers
Your information may be transferred to and processed in countries outside of your country of residence. If you are in the European Economic Area (EEA), we will ensure that transfers comply with the General Data Protection Regulation (GDPR) through:
- Adequacy decisions from the European Commission.
- Standard Contractual Clauses (SCCs).
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Retention periods depend on:
- Legal requirements.
- The nature of your relationship with us.
- Our legitimate business needs.
Once data is no longer required, it is securely deleted or anonymized.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
9.1 Access and Portability
The right to access your data and request a copy in a structured, machine-readable format.
9.2 Rectification
The right to correct inaccuracies or incomplete information.
9.3 Erasure
The right to request deletion of your personal data, subject to legal exceptions.
9.4 Restriction of Processing
The right to limit how your data is processed under certain circumstances.
9.5 Objection
The right to object to processing based on legitimate interests or for direct marketing purposes.
9.6 Withdraw Consent
The right to withdraw consent at any time, without affecting the lawfulness of prior processing.
To exercise your rights, contact us at [email protected].
10. Security Measures
We implement robust security measures to protect your data, including:
- Encryption of sensitive data during transmission.
- Access controls and authentication protocols.
- Regular security audits and vulnerability assessments.
While we strive to protect your personal data, no system is completely secure. Please notify us immediately if you suspect unauthorized access to your data.
11. Cookies and Tracking Technologies
Our website uses cookies to:
- Enhance user experience.
- Analyze website usage.
- Deliver personalized content and ads.
You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies.
13. Children’s Privacy
Our services are not directed at children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us immediately.
14. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website or services constitutes acceptance of the updated policy.
15. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
ConvertEase
42 Green Lane, London, NW4 2AH, United Kingdom
Phone: +44 7490 792395
Email: [email protected]
We are committed to safeguarding your privacy and ensuring your data is handled responsibly.